Shipping & Delivery
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This policy applies to all products sold through the CENCH website, and completing a purchase confirms customer agreement.
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Orders are prepared and shipped within 3–5 business days, with delivery time varying by governorate.
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Customers are allowed to inspect the order before accepting delivery.
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If an order is refused for reasons not related to a confirmed manufacturing defect, the customer bears the full shipping cost.
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Shipping fees are calculated at checkout based on the selected governorate, Learn more.
Returns & Exchanges
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Exchanges are allowed within 3 days from the delivery date, provided the item is unused, unwashed, undamaged, and in its original packaging.
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Customers are responsible for exchange shipping costs unless a confirmed manufacturing defect exists.
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Cash returns are not available, as full inspection is allowed before delivery.
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Returns are not accepted due to size issues, style preference, or minor color variations caused by lighting or screen differences.
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If delivery is refused for reasons unrelated to manufacturing defects, the customer bears the full shipping cost, Learn more.