FAQ

A: CENCH is a premium streetwear brand focused on high-quality materials, clean design, and limited drops that combine comfort with modern style.

A: Shipping takes 3–5 business days depending on your governorate and address, Learn more.

A: Yes, you have the right to fully inspect the product before accepting it from the delivery representative.

A: If the order is refused without a manufacturing defect, the customer is responsible for round-trip shipping costs.

A: Cash returns are not available, but exchanges are allowed within 3 days if the item is in original condition, Learn more.

A: Yes, exchanges are allowed within the exchange period if the item is unused and in original condition, with any price difference covered by the customer, Learn more.

A: In case of a confirmed manufacturing defect, the company covers all shipping costs and replaces the item immediately, Learn more.

A: We contact you via WhatsApp, email, or phone call to confirm the order before shipping.

A: If there is no response within 24–48 hours, the order is automatically canceled.

A: All products are made from high-quality materials with premium finishing for durability and comfort.

A: Yes, photos are realistic, but slight color differences may occur due to lighting or screen settings.

A: Yes, each product includes a clear size chart to help you choose the correct fit.

A: Yes, cash on delivery is available across Egypt.

A: Most drops are limited edition, so sizes may sell out quickly.

A: Yes, once shipped, you will receive a tracking message from the delivery company.

A: Address changes are possible only before order confirmation and shipping.

A: For any questions or support, please Contact us.