Shipping & Delivery

This policy applies to all orders placed through the CENCH website.

Completing a purchase indicates full acceptance of the terms outlined below.

Shipping Timeline

• Orders are prepared and shipped within 3 to 5 business days.

• Delivery time may vary depending on the selected governorate and shipping address.

• Shipping timelines may be affected by force majeure events or operational pressure; customers will be notified in case of any unusual delay.

Order Inspection Before Delivery

• Customers are entitled to fully inspect the order before completing the delivery with the shipping company.

• If the order is refused for reasons not related to a manufacturing defect, the customer will be responsible for the full shipping cost (round trip).

Order Confirmation Before Shipping

• Prior to shipping, our team will contact the customer to confirm the order through one of the following channels:

  • WhatsApp

  • Email

  • Phone call

• No order will be shipped without official customer confirmation.

• If we are unable to reach the customer or receive confirmation within 24–48 hours, the company reserves the right to cancel the order without obligation.

Shipping Information Accuracy

• Customers are responsible for providing accurate and complete shipping details, including address and phone number.

• Any delays resulting from incorrect or incomplete information are the customer’s responsibility.

Shipping Fees

• Shipping fees are calculated at the checkout page based on the selected governorate.

• The final shipping cost is displayed before order confirmation.

General Terms

• CENCH reserves the right to update or modify this shipping policy at any time.

• Any changes take effect immediately once published on the website.

• This policy is designed to ensure a transparent and reliable shipping experience.

For any questions or further assistance regarding shipping, please feel free to Contact us.